Actionable Insights and Text Analytics

What Customer Survey Practice Drives You Nuts the Most?

SurveySensum

JANUARY 18, 2024

I personally feel frustrated if I have to spend more time than required on filling out simple surveys, all because of poor execution, lack of communication, and language jargon. It’s frustrating when you’re faced with a seemingly unending parade of questions, each demanding more time and attention. ” Seriously?

Customer Survey

Customer Survey Close the Loop Start-ups Text Analytics

6 Rookie Mistakes to Avoid in Net Promoter Score Analysis

SurveySensum

MARCH 1, 2024

They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally. Not just that, this would have helped them understand the issues well in time, leading to the prevention of churn! This led to the team missing out on understanding the real issues!

Net Promoter Score

Net Promoter Score NPS Close the Loop Customer Satisfaction

Tech Customer Success

What Customer Survey Practice Drives You Nuts the Most?

6 Rookie Mistakes to Avoid in Net Promoter Score Analysis

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